Yes, we offer complimentary cleaning and polishing services for all Daivik Ratnam jewellery purchases. Simply bring your pieces into our studio, and we'll restore their brilliant shine.

We offer a 30-day return or exchange policy on all new, unworn jewellery purchases. Items must be in their original condition with all documentation and packaging.

If you've seen a specific design you love, we can recreate it or provide a customised variation. Our designers will work closely with you to bring your vision to life.

Yes, we provide guidance on insuring your valuable jewellery purchases, including coordinating with insurance providers and providing documentation needed.

For custom jewellery orders, we require a non-refundable deposit to begin the design and production process. Once the piece is completed, the remaining balance is due in full. If a cancellation occurs before completion, the deposit will be forfeited, but any additional payments will be refunded.

You can begin the custom design process by scheduling a personal consultation with one of our expert jewellery designers. During the consultation, we'll discuss your vision, gemstone preferences, budget, and any other specific requirements.